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Answer:d. a counterclaimExplanation:A counterclaim is not included in a complaint. This is because a complaint is a description of your problem and all the procedures you have followed in order to resolve it before reaching the point where you no longer know how to proceed.This shows that a complaint is an expression of not being satisfied about a thing, hence it involves an individual reporting an issue to the appropriate authorities.A counterclaim involves refutting or denying the issues raised by a complainer. This is not part of a complaint because complaint is not a dialogue or discussion that goes back and forth. It only involves stating your grievances....