Final answer:It is true that positive approaches to listening to a customer include turning off noisy equipment, facing the person, making eye contact, andsmiling. This ensures focused attention and shows respect for the speaker. Openness to feedback and a problem-solving approach further enhance the effectiveness of listening.Explanation:True, positive approaches to listening to a customer do includebehaviourssuch as turning off noisy equipment, facing the person, making eye contact and smiling. These actions are part of good listener traits, which include understanding a speaker's emotions and ideas through their tone of voice, body gestures, and emphasized words. In addition, maintaining a calm and respectful demeanor, even in tense situations, can be critical to fostering clear and effective communication. Being open to feedback, rather than reacting defensively, and focusing on problem-solving rather than assigning blame can greatly enhance a listener's effectiveness.Maintaining eye contact and using affirmative body language like nodding shows that you are engaged and understanding the customer's points. Equally, asking open-ended questions and restating what you've heard can help ensure that you've completely understood the customer's views and concerns.Learn more about Listening Skills here:brainly.com/question/33458701#SPJ11...

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