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Kayde, who manages a hotel, was recently explained into dojo, a regional manager,, his quandary about whether to fire a front desk employee about whom several guest have complained. Kay described, "I first identify the problem as poor customer service, and then I brainstorm several solutions. I evaluated each alternative, then I implemented my decision not to fire the employee. Instead I provided him with additional training. Finally, I followed up with an evaluation to see if his customer service skills have improved." Kade is applying the ________.
Kayde, who manages a hotel, was recently explained into dojo, a regional manager,, his quandary about whether to fire a front desk employee about whom several guest have complained. Kay described, "I first identify the problem as poor customer service, and then I brainstorm several solutions. I evaluated each alternative, then I implemented my decision not to fire the employee. Instead I provided him with additional training. Finally, I followed up with an evaluation to see if his customer service skills have improved." Kade is applying the ________.
Final answer:Kayde applies the problem-solving process, choosing additional training over immediate termination for an employee with poor customer service, followed by an evaluation of the results.Explanation:Kayde is applying the problem-solving process to address the complaints about a front desk employee. This process consists of identifying the problem, brainstorming solutions, evaluating alternatives, making a decision, and following up with an evaluation. Instead of firing the employee as a first resort, Kayde chose to provide additional training to the employee, then assess the outcome of this intervention....
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