The training should focus on product knowledge, communication skills, technical proficiency, and customer service excellence. A blended approach with interactive e-learning and practical sessions, accessible on mobile devices, ensures effective and flexible learning for Jiffy Lube's service technicians.Knowledge, Skills, or Behaviors for Training:The training program should focus on the following:1. Product Knowledge:- Understand the features, benefits, and specifications of specialty motor oils, including synthetic and high-mileage varieties.2. Communication Skills:- Develop effective communication skills to explain the advantages of specialty oils to customers, addressing their specific vehicle needs.3. Technical Proficiency:- Gain hands-on skills in handling and applying specialty motor oils during vehicle maintenance services.4. Customer Service Excellence:- Emphasize customer-centric behaviors, ensuring technicians prioritize customer education and satisfaction.Technology Training Method:Given the challenge of technicians attending face-to-face classes, an ideal technology training method would be a **blended learning approach,** combining online modules with hands-on practical sessions. This approach ensures accessibility and flexibility while still providing the necessary hands-on experience.Reasoning:1. Online Modules:- Interactive E-Learning: Develop engaging e-learning modules to educate technicians on the features and benefits of specialty oils. Include videos, animations, and quizzes for an interactive learning experience.- Mobile Accessibility: Ensure the training modules are accessible on mobile devices, allowing technicians to learn at their convenience, even during breaks or downtime.2. Practical Sessions:- Simulations and Virtual Labs: Incorporate virtual simulations or labs where technicians can practice handling specialty oils in a controlled environment, promoting hands-on experience without the need for physical attendance.- Live Webinars: Conduct live webinars to facilitate real-time interaction, Q&A sessions, and expert-led discussions to address any queries or concerns.3. Learning Features:- Scenario-based Learning: Include real-life scenarios to help technicians apply their knowledge in practical situations, enhancing their problem-solving abilities.- Progress Tracking: Implement a tracking system to monitor each technician's progress, ensuring accountability and identifying areas that may need additional focus.- Certification: Conclude the training with a certification to recognize and validate the technicians' newly acquired skills, boosting motivation and confidence.Discussion:The blended learning approach strikes a balance between accessibility and hands-on learning. Interactive e-learning ensures engagement, while practical sessions and simulations bridge the gap between theoretical knowledge and real-world application. Mobile accessibility and live webinars cater to the flexibility needed by technicians, making the training program effective and convenient for widespread adoption.The complete question is:Case: Training Jiffy Lube Service Technicians on New ProductsJiffy Lube International, the vehicle maintenance company, is committed to providing a fast, high-quality, worry-free service experience for its customers. Jiffy Lube’s technicians provide a number of services, including changing a vehicle’s oil, tire balancing, flushing cooling systems, and replacing worn-out windshield wipers. Jiffy Lube’s service technicians need to be up to date on the latest products and service requirements for cars and trucks and provide consistent, excellent, customer 376service. As a result, training is critical for Jiffy Lube’s success a top company priority for achieving continued operational excellence. One new product that has been introduced for cars and vehicles is synthetic motor oil, which is required by many new models but can benefit the engines of older models...

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