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Chance and Jeff, the owners of Gumby's, a pizza and wings restaurant near a major university campus, implemented student discounts and move-in specials in August. These deals increased demand and made it so the employees had to work more late nights. How should Chance and Jeff predict the employees will react?
Chance and Jeff, the owners of Gumby's, a pizza and wings restaurant near a major university campus, implemented student discounts and move-in specials in August. These deals increased demand and made it so the employees had to work more late nights. How should Chance and Jeff predict the employees will react?
Final answer:Chance and Jeff should assess employee reactions to increased late-night workloads by considering fair compensation and incentives, and by acknowledging their employees' hard work and resilience, based on insights from business management practices and case studies like Jerry Newman's experiences in the fast-food industry.Explanation:When predicting how employees might react to working more late nights due to increased demand from student discounts and move-in specials, Chance and Jeff at Gumby's pizza and wings restaurant should consider several factors based on business management theories and previous analogous cases. Jerry Newman's experience working undercover in fast food restaurants, as detailed inMy Secret Life on the McJob, indicates that employees in the food service industry can be honest and hardworking, able to handle pressure and possess skills not readily apparent to outsiders. This insight provides a positive perspective on employee capabilities and resilience. Moreover, understanding that financial incentives such as salaries and fringes can affect employee willingness to accept job offers and additional work hours is crucial. Chance and Jeff should ensure fair compensation and perhaps consider incentives for the extra hours their employees are working. Effective communication and acknowledging the effort put in by employees can also help in maintaining a good relationship and positive environment, despite the increased workload....