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A customer associate is assisting a customer with two small children, who are loudly playing and running around the waiting room. Another customer comments loudly about the disruption, and the children's mother becomes upset. The associate invites the mother and her children to an open office and gives the children some books. What, if anything, should the associate have done instead? Asked the mother if she wouldn't mind waiting and assisted the annoyed customer first Asked the children to quiet down because they're disturbing other people Asked the annoyed customer to be patient Nothing; the associate's response was appropriate • Rectangular Snip
A customer associate is assisting a customer with two small children, who are loudly playing and running around the waiting room. Another customer comments loudly about the disruption, and the children's mother becomes upset. The associate invites the mother and her children to an open office and gives the children some books. What, if anything, should the associate have done instead? Asked the mother if she wouldn't mind waiting and assisted the annoyed customer first Asked the children to quiet down because they're disturbing other people Asked the annoyed customer to be patient Nothing; the associate's response was appropriate • Rectangular Snip
Theassociate's response in the mentionedscenariowas appropriate.In this situation, the associate acted appropriately by inviting the mother and her children to an open office and providing the children with books. This approach addressed thedisruptive behaviorof the children while still ensuring apositive experiencefor the customer and her family.Asking the mother to wait and assisting the annoyed customer first may have escalated the situation further, causing distress to the mother and potentially creating anegative impressionfor both customers. It's important to consider the needs of all customers and find a solution that accommodates everyone.Directly asking the children to quiet down might not have been effective, as young children may have difficulty understanding or complying with such requests. Moreover, it could have caused embarrassment or upset the mother further.As for asking the annoyed customer to be patient, while it's important to acknowledge their concerns, it may not have resolved the disruption caused by the children. By proactively offering an alternative space and engaging the children with books, the associate showed empathy andproblem-solving skills. This approach aimed to create a more comfortable environment for everyone involved and exemplified good customer service.Learn more aboutproblem-solving skillshere:brainly.com/question/15041215#SPJ11...